Shipping Policy
Thank you for shopping with us! We are dedicated to providing fast, reliable delivery for all orders. Please review the following details regarding how we handle shipping and delivery.
Digital Products (Custom Videos)
All personalized videos are digital items and are delivered by email — no physical shipping is required. Your custom video will be created and sent within 3 business days after you complete your order and submit your personalization details. You will receive a download link to your Full HD MP4 file (16:9 format), ready to play on any device including TV, tablet, or phone.
If you haven’t received your video within 3 days, please check your spam or promotions folder. If it’s not there, contact us at our support email and we’ll resend it right away.
Physical Products (if applicable)
For any physical items, processing usually takes 1–3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary depending on your location.
Shipping Delays
While we work hard to ensure on-time delivery, delays may occasionally occur due to high demand, holidays, or carrier issues. If your order is delayed, we’ll do our best to keep you updated and assist promptly.
Contact Us
For any questions about your order or delivery, please reach out to our support team. We’re always happy to help!